News feed

The Response of Taxi Users

VCOSS and DARU held a forum in July to hear the responses and feedback from taxi users to the draft report of the Victorian Taxi Industry Inquiry.  A report from the forum has been released.

The structure of the forum specifically asked questions about three key issues the Inquiry had identified as important for the feedback process:

  • consumers’ responses to the recommendation of a central booking service for wheelchair accessible taxis (WATs);
  • recommendations that would change the variety of vehicle designs available to consumers; and,
  • the impacts of the proposed fare restructure.

In addition to these issues, participants provided feedback on a further three general themes:

  • the role, training and behaviour of taxi drivers;
  • the impacts of accountability, regulation and representation on customer service; and,
  • the role of taxis in rural and regional Victoria.

The report records the responses of participants on each of these issues.

This news was categorised Action, COTA Vic.

Comments are closed.