Skip to content Skip to navigation
MENU
COTA Victoria Logo
Login
Get Involved
Home CLOSE
MENU
  • About
    About
    CLOSE MENU
    • Annual reports and financial statements
    • Board of Governance
    • Contact Us
    • Work with us
      • Current Job Opportunities
    • Our supporters
    • COTA Victoria Privacy Statement
  • Policy
    Policy
    CLOSE MENU
    • Our policy priorities
      • 2022 State Election: Make Victoria Age Friendly
      • Investing in Older Victorians
    • Policy positions
    • Stories of Change
    • Policy Development Committee (PDC)
    • Aged Care
      • Telling your story
    • Assistive Technology for All
    • Ageism in the time of the COVID-19 pandemic
    • Elder Abuse
    • Social Isolation
    • Submissions
    • End of life
    • COTA Green Sages
  • Information
    Information
    CLOSE MENU
    • Looking for information?
    • COVID-19 resources for older Victorians
    • COTA WISE services
    • Aged Care Navigators
    • How-to guides
    • It’s Your Energy - New Energy Rights for Victorians
    • Resources
  • News
    News
    CLOSE MENU
    • Latest News
    • Media
      • Media Releases
    • COTA Connects
      • COTA Connects Archive
      • Sign-up for e-Newsletter
    • ONE COTA magazine
  • Events
  • Our Programs
    Our Programs
    CLOSE MENU
    • Living Longer Living Stronger
      • Find a Living Longer Living Stronger program in your area
      • Living Longer Living Stronger Online
      • Exercising at home
        • Random Acts of Exercise
      • Living Longer Living Stronger providers and instructors
    • Older Men: New Ideas (OM:NI) men’s discussion groups
    • Employment Support
      • Women Working Together
      • Locals Working Together
    • Victorian Seniors Festival
      • Victorian Senior of the Year Awards
      • Victorian Senior of the Year Awards - 2021
    • COTA Cycling
  • About
  • Policy
  • Information
  • News
  • Events
  • Our Programs
  • Login
About
  • Annual reports and financial statements
  • Board of Governance
  • Contact Us
  • Work with us
  • Our supporters
  • COTA Victoria Privacy Statement
Work with us
  • Current Job Opportunities
Policy
  • Our policy priorities
  • Policy positions
  • Stories of Change
  • Policy Development Committee (PDC)
  • Aged Care
  • Assistive Technology for All
  • Ageism in the time of the COVID-19 pandemic
  • Elder Abuse
  • Social Isolation
  • Submissions
  • End of life
  • COTA Green Sages
Our policy priorities
  • 2022 State Election: Make Victoria Age Friendly
  • Investing in Older Victorians
Aged Care
  • Telling your story
Information
  • Looking for information?
  • COVID-19 resources for older Victorians
  • COTA WISE services
  • Aged Care Navigators
  • How-to guides
  • It’s Your Energy - New Energy Rights for Victorians
  • Resources
News
  • Latest News
  • Media
  • COTA Connects
  • ONE COTA magazine
Media
  • Media Releases
COTA Connects
  • COTA Connects Archive
  • Sign-up for e-Newsletter
Our Programs
  • Living Longer Living Stronger
  • Older Men: New Ideas (OM:NI) men’s discussion groups
  • Employment Support
  • Victorian Seniors Festival
  • COTA Cycling
Living Longer Living Stronger
  • Find a Living Longer Living Stronger program in your area
  • Living Longer Living Stronger Online
  • Exercising at home
  • Living Longer Living Stronger providers and instructors
Exercising at home
  • Random Acts of Exercise
Employment Support
  • Women Working Together
  • Locals Working Together
Victorian Seniors Festival
  • Victorian Senior of the Year Awards
  • Victorian Senior of the Year Awards - 2021

Aged Care Navigators

In this section

In this section:

  • Looking for information?
  • COVID-19 resources for older Victorians
  • COTA WISE services
  • Aged Care Navigators
  • How-to guides
  • It’s Your Energy - New Energy Rights for Victorians
  • Resources

Aged Care Navigators

Aged Care Navigators

Navigating Aged Care

When making important decisions about your future, it is important to be informed and be prepared. The aged care system is complex, and it can sometimes be confusing or difficult to find your way. We can help you with the right information at the right time to access aged care services.

How we help

Our team of Aged Care Navigators provide personal, free and independent advice, information and assistance to guide you through the aged care system. We can help you understand, identify, compare and select the right aged care services for you.

If you have asked yourself any of the questions below (or any other question about accessing aged care services), and are unsure what to do next, we encourage you to contact our Aged Care Navigators.

  • How do I register with My Aged Care?
  • What services and support options are available in my area?
  • How can I compare services? Facilities? Prices?
  • Am I eligible for home care?
  • What information do I need to provide?
  • How will I be assessed for eligibility and services?
  • I am on a waiting list for services, what should I do?
  • How can I access respite care?
  • What happens if my needs change?
  • How do I help a family member or friend who might need aged care services?

 

     

We are just a phone call away. We can help you:

  • Understand and navigate the My Aged Care system
  • Determine if you are eligible for aged care services
  • Take the next steps following your assessment
  • With printed information if you are unable to access online services and resources
  • Confidently choose a service provider from the range of options available
  • Find out what respite care options are available
  • By providing independent, accurate and up to date information about the process
  • Plan ahead as your needs change
  • If you just need someone to talk through the process
  • As a family member or friend, to assist someone in need of aged care services

Contact us

If you would like to find out how our Aged Care Navigators can assist you, your family or friends, call the COTA WISE information line on 1300 13 50 90 between 9.30am and 4pm weekdays.

Please let us know if English is not your first language and you need an interpreter to support you.

Related resources

Safeguarding the end of the Rainbow
1 April 2019, COTA Publication
Death of a Partner
1 April 2019, COTA Publication
Age-friendly Cities and Communities Information Kit
1 April 2019, COTA Publication
See more resources

Related submissions

Inquiry into Support for Older Victorians from Migrant and Refugee Backgrounds
24 February 2022, COTA Submissions
Pre-budget Submission November 2021 Investing in Senior Victorians
15 November 2021, COTA Submissions
Religious Freedom Bills – Second Exposure Draft
3 February 2020, COTA Submissions
See more submissions

Related news

Care Finder program begins to roll out
30 January 2023
Ways to have your say in the next Victorian election
26 September 2022
Residential aged care research: what do you want to know?
15 July 2022
Read more news
Sign up for our Newsletter
  • This field is for validation purposes and should be left unchanged.
Like us on Facebook
COTA Victoria Logo
  • About
  • Policy
  • Information
  • News
  • Events
  • Our Programs
Registered charity
Follow on
Facebook
COTA FEDERATION
  • ACT
  • New South Wales
  • Northern Territory
  • Queensland
  • South Australia
  • Tasmania
  • Victoria
  • Western Australia
COTA Western Australia COTA Northern Territory COTA Queensland COTA New South Wales COTA ACT COTA Victoria COTA South Australia COTA Tasmania
Follow on
Twitter
GET INVOLVED
  • Sign up for E-News
  • Get Involved
  • COTA Insurance
  • Follow on Facebook
  • Follow on Twitter
  • Contact Us
Registered charity
TERMS PRIVACY CONTACT SITEMAP
© 2023 COTA Victoria ABN 81 960 500 420 WEB DESIGN CODE AND VISUAL
Back to top
All correspondence may also be collected and stored, particularly in regard to registrations, including Email. Any information collected by COTA Victoria is collected via correspondence from you or your organisation. This may be via the telephone, Email, mail, fax or directly through our website.AcceptReject Read More
Privacy & Cookies Policy

Privacy Overview

This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
Necessary
Always Enabled
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Non-necessary
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
SAVE & ACCEPT