Looking for information?

Make informed decisions with free and practical information about aged care, finances, housing, pensions and concessions.

For more help to find the information you need, contact the COTA Victoria Information Line on 1300 13 50 90.

Aged care

My Aged Care 1800 200 422

My Aged Care is your starting point to access home care and residential aged care services funded by the Australian Government. My Aged Care has information about:

registering for aged care
service providers in your area
quality standards
advocacy services and complaints.

Aged Care Navigator service

COTA Victoria’s free Aged Care Navigator service can also help you with information and help to find your way around the aged care system.

Finances

MoneySmart 1300 300 630

The Australian Securities and Investments Commission’s MoneySmart website has resources to help you understand financial matters and manage your money.

Australian Financial Complaints Authority 1800 931 678

If you have a financial complaint that you haven’t been able to resolve with your bank, insurer or other financial services provider, AFCA offers free, fair and independent dispute resolution.

Financial counselling

COTA Victoria’s financial counselling service can also help you with free, independent and confidential financial counselling.

Housing

Housing for the Aged Action Group 1300 765 178

HAAG is a Melbourne-based not-for-profit that helps Victorians aged 55+ to find suitable housing.

Pensions and concessions

Centrelink 132 300

Centrelink provides for current information about aged pension, disability pension and carer allowance rates, eligibility requirements, the assets test and much more.

Department of Veterans Affairs 1800 555 254

DVA provides a range of payments, supports, information and services to eligible people and their families.

Seniors Card 1300 797 210

The Victorian Seniors Card program is managed by Seniors Online. Contact this number for all enquiries regarding applications, change of address, replacement cards and travel vouchers.

Victorian Department of Health and Human Services 1300 650 172

DHHS has information about a range of concessions that help Victorians on low incomes or experiencing hardship to meet the cost of living.

9 thoughts on “Looking for information?”

sandra berry says:

26/05/2019 at 6:55 am

Hi I am just wondering I have a Victorian seniors card , can I use a seniors card in NSW or only in Victoria.
Lizbeth Gonzalez Naranjo says:

29/05/2019 at 3:12 pm

Hi Sandra,
Thank you for your question asking if you can use your Victorian Seniors card in in NSW.
All states and territories in Australia accept interstate Seniors Cards for concession travel. Most interstate businesses also accept the Victorian Seniors Card. To find out the benefits offered to Victorian Senior Card holders, you can contact the NSW Seniors Card program through:
Service NSW on 137788 and ask to speak to the Seniors Card area. https://www.seniorscard.nsw.gov.au/
This information has been sourced from the Seniors Online Victoria website under their Seniors Card Frequently Asked Questions page https://www.seniorsonline.vic.gov.au/

Have a nice day!
COTA Victoria Team
rebecca perry says:

11/06/2019 at 10:25 am

hi im a volutneer at a community house and was wondering about a guest speaker to talk about my aged care
Nicky Barry says:

11/06/2019 at 12:26 pm

Hi Rebecca,
If you would like to either call us on 9655 2100 or email nbarry@cotavic.org.au we will be able to assist with organizing a speaker for you.

Regards,

Team COTA
Irena says:

13/06/2019 at 1:01 pm

Hello
I have a NSW Senior card. Recently I moved to live in Victoria permanently. Do I have to replace my NSW card by VIC card or I can use the current card for all purposes the card allow?
Thanks
Irena
Julie Morris🐶 says:

05/07/2019 at 1:38 pm

I am looking for gyms in two locations Victoria , Tarneit 3029 and Far North Queensland around Cairns area the post code is 4877 for the persons residence..
Hassan Abdallah says:

09/07/2019 at 10:22 pm

How do i apply for seniors card?
Nicky Barry says:

10/07/2019 at 5:12 pm

Hi Hassan,

The Seniors Card Program is managed by Seniors online. The simplest way to apply is here via the website: https://www.seniorsonline.vic.gov.au/seniors-card/manage-your-card

The application process takes only a few minutes. Your card will be mailed out to you within a few weeks of applying.

Regards,
Team COTA
Lizbeth Gonzalez Naranjo says:

19/07/2019 at 1:35 pm

Hi Julie,
Thank you for your message. I understand one the members of our Living Longer Living Stronger programs have been in contact with you. I hope we solved your question.
For information about services for older people in Queensland please visit COTA QLD WEBSITE https://cotaqld.org.au/
COTA Victoria Team