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Looking for information?

Older person receiving information

Make informed decisions with free and practical information about aged care, finances, housing, pensions and concessions.

For more help to find the information you need, contact the COTA Victoria Information Line on 1300 13 50 90.

 

Age PensionAge Pension

The Age Pension is the main income support payment for older Australians. Read about eligibility and the application process.
More information

Aged Care and Home CareAged Care and Home Care

Find information about what home care and aged care services are available to you, what subsidies you may be eligible for and where you can find help to navigate the system.
More information

Concession CardsConcession Cards

There are a number of concession cards available to older Victorians. Find out which ones you may be eligible for here.
More information

End of Life, Post-Death and Legal AdviceEnd of Life, Post-Death and Legal Advice

Legal information for seniors, including information on wills, power of attorneys, elder abuse and what to do after someone dies.
More information

Energy and UtilitiesEnergy and Utilities

Confused about energy retailers? Have a dispute with your utility company? Find a list of useful organisations and tools to help you get the most out of your energy and utility providers.
More information

FinanceFinance

Need some financial assistance, but unsure of your options? Find out what help you may be eligible to receive and who to contact here.
More information

Housing and AccommodationHousing and Accommodation

Information on different housing options for older people and organisations related to housing.
More information

LGBTIQ+ Elders and AgeingLGBTIQ+ Elders and Ageing

Resources and information for LGBTIQ+ elders, to assist with healthy ageing.
More information

Social and WellbeingSocial and Wellbeing

Get rid of that stress, feel good about yourself and stay healthy and connected. Find information on physical activity and social groups for older adults here.
More information

Technology and ScamsTechnology and Scams

Our Technology and Scams page provides useful information for seniors on where to find assistive technology, what to do if you spot a scam, and where to find training and classes to improve your technology skills.
More information

20 thoughts on “Looking for information?”

  1. sandra berry says:
    26/05/2019 at 6:55 am

    Hi I am just wondering I have a Victorian seniors card , can I use a seniors card in NSW or only in Victoria.

    Reply
    • Lizbeth Gonzalez Naranjo says:
      29/05/2019 at 3:12 pm

      Hi Sandra,
      Thank you for your question asking if you can use your Victorian Seniors card in in NSW.
      All states and territories in Australia accept interstate Seniors Cards for concession travel. Most interstate businesses also accept the Victorian Seniors Card. To find out the benefits offered to Victorian Senior Card holders, you can contact the NSW Seniors Card program through:
      Service NSW on 137788 and ask to speak to the Seniors Card area. https://www.seniorscard.nsw.gov.au/
      This information has been sourced from the Seniors Online Victoria website under their Seniors Card Frequently Asked Questions page https://www.seniorsonline.vic.gov.au/

      Have a nice day!
      COTA Victoria Team

  2. Shadeeda Gall says:
    06/06/2019 at 10:04 pm

    Hi, I will be 65 next month and would like to retain a GP to assist me with my journey to being old graciously. Currently I see any GP at this medical centre, I constantly need to remind them about my conditions before being prescribed any medication. I am concerned about my existing medical conditions and I feel the need to see a GP long term basis. I am currently seeing 2x specialists, a Rheumatologist and a Cardiologist on an annual basis. Where can I access a list of GP’s for older adults? Thank you for your kind assistance.

    Reply
    • Lizbeth Gonzalez Naranjo says:
      19/09/2019 at 4:52 pm

      Hi Shadeeda,
      Thank you for your comment. I understand our information team already answered your comment.
      Have a nice day!
      COTA Victoria Team

  3. rebecca perry says:
    11/06/2019 at 10:25 am

    hi im a volutneer at a community house and was wondering about a guest speaker to talk about my aged care

    Reply
    • Nicky Barry says:
      11/06/2019 at 12:26 pm

      Hi Rebecca,
      If you would like to either call us on 9655 2100 or email nbarry@cotavic.org.au we will be able to assist with organizing a speaker for you.

      Regards,

      Team COTA

  4. Irena says:
    13/06/2019 at 1:01 pm

    Hello
    I have a NSW Senior card. Recently I moved to live in Victoria permanently. Do I have to replace my NSW card by VIC card or I can use the current card for all purposes the card allow?
    Thanks
    Irena

    Reply
  5. Des Reardon says:
    15/06/2019 at 11:29 am

    Hi, Rebecca,
    We are a married self funded retiree couple with a combined income under the new tax rebate entitlements in July (If passed ). We have the Seniors card only. Is there anyway we are entitled to a concession on our gas and or electricity?
    Des

    Reply
    • Nicky Barry says:
      26/07/2019 at 3:08 pm

      Hi Des,

      You are not automatically entitled to a concession based on the information you have provided. We can recommend that you have a look at the Energy Compare program and undertake the exercise on the website to check options for a lower plan for your gas and electricity services. The link to the site is here and it is a fairly simple exercise to undertake: https://compare.energy.vic.gov.au/ If you would like further information about that program or if you need assistance to complete the exercise, please contact us on 9655 2100 during office hours.

      Regards,
      Team COTA Victoria

  6. Julie Morris🐶 says:
    05/07/2019 at 1:38 pm

    I am looking for gyms in two locations Victoria , Tarneit 3029 and Far North Queensland around Cairns area the post code is 4877 for the persons residence..

    Reply
    • Lizbeth Gonzalez Naranjo says:
      19/07/2019 at 1:35 pm

      Hi Julie,
      Thank you for your message. I understand one the members of our Living Longer Living Stronger programs have been in contact with you. I hope we solved your question.
      For information about services for older people in Queensland please visit COTA QLD WEBSITE https://cotaqld.org.au/
      COTA Victoria Team

  7. Hassan Abdallah says:
    09/07/2019 at 10:22 pm

    How do i apply for seniors card?

    Reply
    • Nicky Barry says:
      10/07/2019 at 5:12 pm

      Hi Hassan,

      The Seniors Card Program is managed by Seniors online. The simplest way to apply is here via the website: https://www.seniorsonline.vic.gov.au/seniors-card/manage-your-card

      The application process takes only a few minutes. Your card will be mailed out to you within a few weeks of applying.

      Regards,
      Team COTA

  8. Joyce James says:
    19/08/2019 at 4:22 pm

    I have had a seniors card for many years but recently mislaid it. I need a replacement.

    Reply
    • Kasia Tkaczyk says:
      20/08/2019 at 3:23 pm

      Hi Joyce,

      Please contact Seniors Card Program on 1300 797 210 or alternatively if you have an access to the internet you can do it online, here is a link:

      https://dhhsseniorsonline.secure.force.com/ReplaceCard

      Regards,
      COTA Vic Team

  9. Michael says:
    01/01/2020 at 3:35 pm

    I receive an I’ll pension from the police service in the UK. I am 55. Can I apply for a pensioners card?

    Reply
    • Nicky Barry says:
      02/01/2020 at 9:47 am

      Hi Michael,

      Centrelink currently only provide cards to eligible people aged 60 plus: https://www.humanservices.gov.au/individuals/services/centrelink/pensioner-concession-card/who-can-get-card. Australia and the UK no longer have a reciprocal agreement in relation to pensions: https://www.dss.gov.au/about-the-department/international/international-social-security-agreements/termination-of-the-social-security-agreement-with-the-united-kingdom-uk-1-march-2001/termination-of-the-social-security-agreement-with-the-uk-information-for-prospective-migrants

      Regards,

      Team COTA

  10. Donald Billman says:
    06/01/2020 at 4:30 pm

    my daughter has applied for a seniors card on line she said there would be email reply non has arrived

    Reply
    • Gemma Papprill says:
      06/01/2020 at 5:06 pm

      Hi Donald,

      The Seniors Card program is run by Seniors Online. You can call them between 9.00 am to 2.00 pm Monday to Friday on 1300 797 210 to find out what has happened with your daughter’s application.

      Thanks,
      The COTA Victoria team

    • Nicky Barry says:
      16/01/2020 at 11:45 am

      Hi Donald,

      COTA Victoria do not manage the Seniors Card Program nor issue the cards. The program is managed by Seniors Online. Your daughter will need to contact Seniors Online either via their contact form: https://www.seniorsonline.vic.gov.au/seniors-card/~/link.aspx?_id=D73159021F824C06B282DF1F5324B32A&_z=z or by calling 1300 797 210 between 9am and 2pm on weekdays.

      Regards,

      Team COTA

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