Make informed decisions with free and practical information about aged care, finances, housing, pensions and concessions.
For more help to find the information you need, contact the COTA Victoria Information Line on 1300 13 50 90.
Aged care
My Aged Care 1800 200 422
My Aged Care is your starting point to access home care and residential aged care services funded by the Australian Government. My Aged Care has information about:
- registering for aged care
- service providers in your area
- quality standards
- advocacy services and complaints.
Aged Care Navigator service
COTA Victoria’s free Aged Care Navigator service can also help you with information and help to find your way around the aged care system.
Finances
MoneySmart 1300 300 630
The Australian Securities and Investments Commission’s MoneySmart website has resources to help you understand financial matters and manage your money.
Australian Financial Complaints Authority 1800 931 678
If you have a financial complaint that you haven’t been able to resolve with your bank, insurer or other financial services provider, AFCA offers free, fair and independent dispute resolution.
Financial counselling
COTA Victoria’s financial counselling service can also help you with free, independent and confidential financial counselling.
Housing
Housing for the Aged Action Group 1300 765 178
HAAG is a Melbourne-based not-for-profit that helps Victorians aged 55+ to find suitable housing.
Pensions and concessions
Centrelink 132 300
Centrelink provides for current information about aged pension, disability pension and carer allowance rates, eligibility requirements, the assets test and much more.
Department of Veterans Affairs 1800 555 254
DVA provides a range of payments, supports, information and services to eligible people and their families.
Seniors Card 1300 797 210
The Victorian Seniors Card program is managed by Seniors Online. Contact this number for all enquiries regarding applications, change of address, replacement cards and travel vouchers.
Victorian Department of Health and Human Services 1300 650 172
DHHS has information about a range of concessions that help Victorians on low incomes or experiencing hardship to meet the cost of living.