Our free telephone and face-to-face information services aim to make older people feel WISE – Welcome, Included, Supported and Empowered.
COTA Information Line 1300 13 50 90
Do you need help finding information about:
- pensions and concessions
- public transport
- housing
- utilities
- banking
- … or anything else?
Our friendly Information Officers will speak to you over the phone, find the information you need and either email you, post information out to you or refer you on to the right organisation.
The COTA Information Line is staffed 9.30 am to 1.00 pm Monday to Friday. If you call outside these hours and leave a message, we will return your call.
Financial counselling
Our financial counselling service provides information, support and advocacy for people in financial difficulty. Our non-judgmental, qualified financial counsellor can:
- help you sort out debt issues
- help you apply for government assistance
- advocate on your behalf with creditors such as banks, debt collection agencies, and utilities.
This service is free, independent and confidential.
Book an appointment
Appointments are available on Thursdays and Fridays at our Little Lonsdale Street office.
To book, phone COTA on 03 9655 2154 or email nbarry@cotavic.org.au.
Help with forms
Do you need help with complex paperwork? Staff from Maurice Blackburn Lawyers provide free help with forms such as:
- Centrelink forms
- insurance claims for homes and motor vehicles
- public housing applications
- power of attorney forms.
Book an appointment
Appointments are available on every second Thursday at our Little Lonsdale Street office.
To book, phone COTA on 03 9655 2154 or email nbarry@cotavic.org.au.