Care Finder

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COTA Victoria’s Care Finder program helps the most vulnerable older people who would not be able to arrange aged care services without intensive support, and who do not have a carer or support person who can help.

Care Finder assists those residing in the South East Melbourne Primary Health Network region, with a focus on those living within the City of Kingston. However, there is a Care Finder organisation for everyone; if you or the person you wish to connect lives outside this area, click here to find a Care Finder organisation local to you.

Services are free, providing you with personalised, independent information and guidance so that you can access the right aged care services for you. We can help with:

  • Support to register with My Aged Care.
  • Attendance and further support at your assessment.
  • Finding, shortlisting and linking to aged care providers in your area.
  • Completing forms and the explanation of aged care service agreements.
  • Checking in with you once services are up and running.
  • Solving other challenges and connecting you to other supports in the community, such as health, mental health, housing and homelessness, drug and alcohol services and community groups.

Referrals can be made on someone else’s behalf, providing they’ve first given you consent to contact us.

For enquiries, or to make a referral to our Care Finder team, we invite you to make an online enquiry, call us, or email us.

Contact Us

For enquiries or to make a referral to a member of our Care Finder team:

Please let us know if English is not your first language and you need an interpreter to support you.

What if a care finder isn’t right for someone?

Most people who need aged care should call My Aged Care on 1800 200 244 or visit myagedcare.gov.au to discuss their needs and arrange an assessment.

If someone would like help to talk to My Aged Care or to use the website they can go to any Services Australia centre. There are Aged Care Specialist officers who give face-to-face help in 70 Services Australia service centres. Visit the Services Australia website to see where these are located or call 1800 227 475.

Other supports and their contact details

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