Many public venues, including cafes, restaurants, and now supermarkets, are now asking you to sign in using the Victorian Government’s QR code. This involves providing the venue with your name and contact details before you enter.
Why do I need to provide my personal information?
When someone tests positive for COVID-19, as part of the contact tracing process, the Victorian Government will gather information about any public venues the person visited while infectious.
Providing your name and contact details when you sign in makes it possible to work out whether you may have come into contact with someone with COVID-19, and contact you if so.
What is a QR code, and how does it work?
‘QR’ stands for ‘quick response’. A QR code is just like a barcode, but it contains information that can be read using the camera on a smartphone or tablet. Scanning the code using your smartphone or tablet takes you to an electronic form to enter your personal information.
How do I scan a QR code using my smartphone or tablet?
Usually, it’s as simple as opening the camera app on your device and pointing it at the QR code. You can find specific instructions on how to use QR codes on Apple device or on an Android device.
What if I don’t own a smartphone or tablet?
Most businesses are aware that some people don’t use a smartphone or device, and are helping people sign in. Staff at venues can use their device to sign someone in. If you visit a venue with a friend or family member who can scan the QR code, they can scan the code a second time to check you in. For more information, go to My phone won’t scan QR codes.
If you feel anxious about visiting a venue because you don’t have a smartphone or tablet, you might like to phone them ahead of time to let them know that you will need assistance. This way you’ll have a better idea of what to expect when you arrive.
At COTA Victoria, we will continue to work with government and industry to raise awareness of consumer needs.
What if I don’t want to check in?
Businesses are now required to ensure you check in and provide an alternative if you can’t use QR codes. However, they can deny you entrance to their venue if you refuse to provide your details for them to register you. For more information, visit what if I don’t want to check in.
If you are ever refused access to a venue because you can’t sign in using a QR code and there is no alternative offered, please contact us. However, this is unlikely. We encourage you to get out into your community in line with the Victorian Government restrictions and support local businesses. This is new to all of us, so don’t be afraid to ask for assistance.
For information phone us 1300 13 50 90, weekdays 9.30 am to 4.00 pm
Interpreter 13 14 50 via the Telephone and Interpreting Service, or email firstname.lastname@example.org