- Attractive salary+ super+ salary packaging, Part time, Reporting to the Education and Engagement Manager
- As per SCHADS Level 4
Council on the Ageing (COTA Victoria) is the leading not-for-profit organisation representing the interests and rights of people aged over 50 in Victoria. For nearly 70 years in Victoria, we have led government, corporate and community thinking about the positive aspects of ageing.
COTA Victoria’s strategic and operational focus is on promoting older age as a time of opportunities for personal growth, contribution and self-expression. We believe there are obvious National, State, community, family and individual benefits from this approach.
The Information Officer is a member of the Education and Engagement team, which is responsible for managing an increasing portfolio of programs and projects designed to benefit and improve opportunities for older Victorians.
Acting as a centralised point of contact for COTA Victoria, the Information Officer position provides support to older Victorians, especially those with limited digital literacy to access information and navigate systems.
The Information Officer will be responsible for staffing the telephone information line and for attending to face-to-face and email enquiries. The worker will also coordinate requests for COTA speakers.
The Information Officer will also support COTA’s outreach activities requiring some work offsite on a scheduled basis.
The Information Officer’s responsibilities include:
- Identifying the needs of people contacting COTA via phone, email and other mechanisms and provide appropriate information, referrals, and follow up contact when required
- Collecting and recording relevant data on all information requests in an accurate and timely manner according to relevant policy and procedure
- Creating, updating and maintaining documents responding to commonly asked questions and emerging issues for older people
- Coordinating requests for COTA speakers received via telephone and email
- Assisting with preparation of resources for COTA in house talks and external information outreach activities
- Providing relevant data and information and analysis of information for the submission of regular progress and evaluation reports
- Assisting relevant volunteers when necessary
- Promoting COTA activities by gathering information and writing articles for COTA publications
- Any other duties that may be assigned by the Manager from time to time
KEY SELECTION CRITERIA
- Tertiary qualifications in social work, community development, health promotion or related discipline desirable, and/or substantial experience in a relevant field
- Excellent communication skills, with an ability to stay calm and professional and respond to people in an empathetic way
- Knowledge of community sector in Victoria, and the ability to quickly source accurate information online and via relevant key contacts
- Demonstrated ability to manage tasks concurrently, manage time effectively and high-level organisational skills
- High level of computing and administration skills, including Microsoft Office
- Ability to work independently and as part of a team with a positive approach to problem solving
- Previous experience in help-line desk management and data analysis
- Understanding of ageing, ageism and issues affecting older people.
- Commitment to human rights, civic participation and the vision, mission and values of COTA Victoria;
SPECIFIC RESTRICTIONS / CONDITIONS
- Must be physically capable to carry out administrative duties, involving extended periods of VDU use;
- Employment is subject to an ongoing satisfactory police check.
- Must have current Victorian driver’s license and be accepted for insurance coverage.
- Must by fully vaccinated for Covid-19 to carry out work activities in the community.
- This role requires some out-of-hours work and travel intra state.
How to Apply
This is a great opportunity for an experienced professional who will have a passion for the rights of older Victorians, and for someone who may be looking to work for an organisation undergoing significant positive change. If this sounds like you, please submit your application to email@example.com including a cover letter that addresses the selection criteria. An immediate start is an offer.
Applications are being reviewed on an ongoing basis; the advertisement may be withdrawn without notice.
Please apply In Confidence.
Applicants must be an Australian citizen or permanent resident.
Approaches from recruiting agencies will NOT be entertained.