consumer rights Archives

Ensuring energy contracts are clear and fair

9 January 2020, COTA Submissions

Consumer Action Law Centre and COTA Victoria commented on the Essential Services Commission (ESC) Ensuring energy contracts are clear and fair, Issues paper (Issues paper).

consumer rights, energy, energy contracts, Energy Rights for Victorians, submissions, Victorian Default Offer

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Influence the way financial institutions communicate with their customers

17 June 2019

UniSA School of Business is looking at how financial services like banks and insurers connect and communicate with customers, including older customers. They are seeking the insights of our community and are keen to have a friendly conversation with people 65+ to hear your views.

consumer rights, financial institutions, financial services

Fairer Energy Deal a win for consumers

5 June 2019

COTA Victoria commends the Victorian Government’s introduction of a fair and efficient regulated energy deal for consumers.

accessibility, consumer rights, energy, essential services, Essential Services Commission, gas and electricity, gas and power, standing offers, Victorian Default Offer, Victorian Government

Fair energy outcomes for Victorians

12 April 2019, COTA Submissions

Response to the Essential Services Commission draft advice on the Victorian Default Offer methodology.

accessibility, consumer rights, energy, essential services, Essential Services Commission, gas and electricity, Victorian Default Offer

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Older Australians welcome stronger consumer rights and end to loopholes in financial services Royal Commission report

5 February 2019

COTA Australia has welcomed many recommendations of the Hayne Royal Commission on misconduct in the banking, superannuation and financial services industry.

consumer rights, COTA Australia, financial services, Royal Commission, superannuation

Landmark report highlights the impact of the rising cost of living for older people

5 December 2018

COTA Victoria is today calling for more actions to reduce the cost of living pressures for older Victorians in response to a new landmark national report launched today in Canberra.

age discrimination, ageing population, consumer rights, cost of living, employment, financial security, health, home and aged care, housing, later life planning, older Australians, older people, State of the Older Nation, transport

Bipartisan Independent Review of the Electricity and Gas Retail Markets in Victoria

1 June 2018, COTA Submissions

The Brotherhood of St Laurence, Consumer Action, Council of the Ageing (COTA), Financial and Consumer Rights Council (FCRC) and Jesuit Social Services welcome the Government’s Interim response to the Independent Review.

consumer rights, energy, gas and electricity, submissions

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Retirement Housing Reform Internal-Dispute-Resolution Submission

3 July 2017, COTA Submissions

We welcome Consumer Affairs Victoria’s (CAV) interest in improving internal dispute resolution processes in retirement villages, and believe that the reforms suggested will likely result in some improvement.

accomodation, affordable housing, Consumer Affairs Victoria, consumer rights, dispute resolution, housing, housing rights, retirement villages

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Residential Tenancies Act 1997 Review Options Paper

3 February 2017, COTA Submissions

COTA supports strengthening regulations to enable tenants to be treated fairly and improved provisions for the protection and security of tenants’ rights to live in appropriate homes with minimum standards.

accessibility, accomodation, affordable housing, consumer rights, dispute resolution, housing rights, rental property, residential tenancies, submissions

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